I’ve used this place several times and each time my experience has been great. Then there’s yesterday. Although it’s not a huge deal and it could have been worse, working for a company that takes pride in hospitality, my experience just didn’t sit well with me. After taking my car, the gentleman behind the counter asked if I wanted a ride home while they checked out my vehicle. I accepted the offer and the nicest lady drove me home (which I informed her I just lived about a block or so away, but it was freezing cold). She pulled up and told me to call and she would come back to pick me up. My workday starts at3:30 pm. I have to pick my son up at school at 3:25pm. I work from home and his school is across the street so although it’s doable, it’s very tight. I called to check on my vehicle and to set a pickup time so that I could make these things happen. I told the young lady that answered that I needed to be picked up at 230pm. She placed me on hold to check and see if my vehicle would be ready by then. She returned and told me yes. I mentioned that I had to get my son from school so this time was important. She assured me she had it taken care of. Just before 2:30pm, I go down expecting the shuttle and nice lady to be there. I wasn’t sure if they called to say they were there or own their way so I was being proactive in going down a little early. No shuttle so I start walking because I’m under a time crunch. I get that mistakes are made and we all make them every single day. What didn’t sit well with me is that no one up there acknowledged the fact that my shuttle didn’t come and I walked in the cold to get back up there. No, I didn’t say anything because I didn’t have the time to discuss and I was kind of upset so to minimize the conversation, I paid and left telling myself I’d just express my concern here. Again, because I stayed so close, I’d had a bit of control in what happened. Had I stayed farther away, I may have been late getting my son and for work. Because they’re so close, I’ll probably use them again, but I don’t think I’ll gamble on the shuttle.