Friendly staff and great environment to rest and wait for your vehicle. They have a great refreshment section cold and hot drinks, and snacks too! There is a kid section with toys. They even leave you a snack with a note after your service. However, my favorite part of Honest 1 is how I really feel like I'm being taken cared of. I took my car to the dealership for a recall. They fixed the recall issue but then proceeded to go with a $500 charge to flush my coolant and transmission saying that it was requiring immediate attention at 39k miles. I told them I would have to bring it another time. After bringing it to Honest 1 They stated it was much too early to be bringing it in for those issues. I asked if they could give me a second opinion and after having their mechanic check they stated it didn't need that work. So I stuck with the regular oil change and carried on with my day. Some extra perks too is they have those smart car style cars for loaners if you need. Or if you need to coordinate a ride home they will do that too. Thank you to Honest 1 as I feel you truly care for your customers.