Lewisville Auto Repair

The assessment and recommendations were detailed, explained well, fair price and great service. The facility is very clean, warm and comfortable and Every team member I met was professional, warm & caring, starting with the owners Robin & Kimra. Not least the service leader Danny Ipes is Top Notch in his knowledge, customer relations and working toward High Quality with Good Value service. Thank You!

Walked in. Handed over keys. Waited in the clean spacious lobby. Oil change completed. Paid for service. Received keys. Drove away a satisfied 1st time customer.

Went in for an inspection. They turned me to a sheet to fill out with my personal information for the shop to have "in the system". I said my information will be given for the state inspection and refused to fill out their info form (I do not plan on using their offers, or want to provide email or telephone or home address to the business). Store policy prevented that apparently. I asked if the two at the counter were owners of the store. They said "Yes". I asked to waive the info form. They said "No". Reasonable request I think, and most discretionary Texans would probably agree. At this point I requested more information as to why they need this info from me. Man at counter starts getting very defensive at my simple questions. I ask him why. I was turned away from their business with enthusiastically blown kisses at me from the man, who I guess is the owner. He enjoyed kicking me out and not giving me an inspection. It was weird and made me feel weird. I would avoid this place, go somewhere in Dallas to any local mom and pop mechanic shop and they will treat you... Not weirdly for simple requests.