Lewisville Auto Repair

I’ll be a loyal customer for life. I had a traumatic experience recently at another dealership and after going round and round for 2 days when the service department I called for a tow and had the vehicle moved to Honest 1. They devoted their time and resources to check every concern the dealership had raised and ultimately found that the solution was as simple as a drained battery. After testing the vehicle several times to make sure they did not miss a single potential issue, they returned the car to me fully functioning AND waived the diagnostics fee. I cannot express how thankful I am to have a trustworthy and compassionate place to bring my vehicle. The team is excellent and the work is superb. I can’t imagine ever bringing a car anywhere else.

I’ll be a loyal customer for life. I had a traumatic experience recently at another dealership and after going round and round for 2 days with the service department I called for a tow and had the vehicle moved to Honest 1. They devoted their time and resources to check every concern the dealership had raised and ultimately found that the solution was as simple as a drained battery. After testing the vehicle several times to make sure they did not miss a single potential issue, they returned the car to me fully functioning AND waived the diagnostics fee. I cannot express how thankful I am to have a trustworthy and compassionate place to bring my vehicle. I’ll also note that their service center is a surprisingly lovely place to wait for a vehicle. My kids never want me to schedule my oil changes when they’re in school as they want to be with me for hot chocolate or a juice box and play time in their kids’ corner. The team is excellent and the work is superb. I can’t imagine ever bringing a car anywhere else.

This place is excellent. Great service, fair prices, and everyone is beyond friendly. They had my truck fixed quickly and it was done right the first time. Highly recommend!

Love them!!! found the problem and fixed it!

Robert Gray and his Team at Honest-1 Autocare shop went above and beyond to provide honest and helpful service when it came to working on my jeep. Their commitment to exceptional customer service makes me highly recommend this establishment. It's rare to find such dedication in the automotive industry. 🙌🏻🙌🏻🙌🏻

Honest 1 never fails.

I had used this shop for years. The last two times, bolts were not replaced on engine cover. A time before the engine cover was not replaced. The vehicle had been in for work that had to be shopped out. I understand that and had no issue; however, when I received the vehicle its oil light would come on at a stop light. This had not been an issue prior to bringing it in. I was told it was an idle motor issue. A few weeks later I took it to Brake Masters to replace said motor and to get an oil change. They ran a check on the engine and found oil leaking into the engine valves, etc. and refused to touch it. I cannot believe a diagnostic check had not been done on the vehicle to make sure all repairs had been made before giving it back. On another occasion, I was told my transmission was no good after they had replace the engine. I limped the vehicle to Competitive Transmission who found the transmission connected improperly and fixed the problem inside of an hour. While the folks at Honest One are nice folks, the mechanics who serviced my vehicle didn’t really know what they were doing.

I've gone here a number of times for service on both my Range Rover and my BMW. Each time the staff and technicians have been extremely pleasant, while taking good care of my vehicles. The prices are also very fare.