Lewisville Auto Repair

Fast service. Friendly clean environment.

Always service with a smile...never fear taking my car there because I know that I won't be beat and if the recommendation(s) are presented, then it's warranted...it is so refreshing to be given such impeccable, attentive service when it seems that great customer service is fading away!

I came into honest 1 with a loud squeaking sound in the front of my Van and the thermostat running hot. I knew this wasn't going to be a quick in and out and my guess was the water pump and belt had issues. The technicians checked my van as Robin gave me a ride to my office more than 30 minutes away. I received a call soon after being dropped off and the technicians confirmed it was the water pump. They suggested since my vehicle was over 190,000 miles it would be smart to replace the hoses to the radiator at the same time since they would be off during repairs and were likely to fail as well due to the age of my vehicle. They also told me it was 7 hours of labor to get the car ready and unlikely to happen today. I begged them to try and finish my vehicle today as getting a ride that night would be difficult. My work day came to an end and I called honest 1 to see how the van was doing. They said they had all the parts and were working hard to finish it today. I hung up happy to hear that and tried to make plans to get a ride to the shop by closing. I couldn't get a ride and was about to uber when Robin called and asked if she could pick me up. I said sure and thanked her for offering. She had to wait till 7PM, their closing time to head my way. She drove 30 minutes in the rain after closing to pick me up, we maid it back to her shop by 8PM an hour after close. Kimera and another employee were waiting for we and completed my transaction and payment. This was as good of an outcome as I could of ever expected. No one beats Honest 1 Castle Hill's service and caring for their customers.

I've been here a couple of times now and still love it! The staff is very friendly and super helpful. They took recommendations made by another shop, lowered the price, and actually told me I didn't need all the services. I saved a lot of money and hassle this way. They really are honest.

Great job guys!

These guys are amazing! Great work ethic, great care and amazing customer service! Always a friendly smile. Clean and well kept facility, a comfortable and safe area to wait and complimentary snacks too! I work crazy hours in healthcare and they always take care of me, even if it means I have to trouble them to stay late (I honestly try not to, but these darn tires have a mind of their own I tell ya!)

I am familiar with the auto repair/service industry. So I don't understand why I waited 20 min for a scheduled appointment, for a state Inspection, while other walkins were seen right away. Add in that I am colored and the walkins were Caucasian. You paint the picture. I ended up leaving and being seen at another shop nearby right away and without an appointment.

Great experience and super fast! Angelo, the service advisor, was extremely nice and gave first class service. Will be coming back every time I need work done!

Service was fast and the staff was friendly

Great service, very friendly, they even have a loaner car if you need it!