Lewisville Auto Repair

Thank u so much for your honest work. You guys rock!!! Thanks for getting me back in the road honest-1

Went above and beyond to make sure my needs are met. Nice facility, and professional service.Give them a try.

Thanks for the oil change and vehicle inspection! Alot of really good info and detail!

I loved the atmosphere and everyone was very kind. While there was a wait, which can be expected, it was made much better with the setup inside. As a mom I was grateful for the play area and the available snacks. My daughter barely noticed the wait which made the experience even better for myself.

My girlfriend just had my car serviced here. All in all, great customer service. They didn't try to up-sell her. Just told her like it was. All the car needed was an oil change. I took the car to the dealer not too long ago for brake service, radiator flush, transmission fluid change and spark plug change..so nothing else needed to be done other than oil change. Only a couple of things worth mentioning: - The service bays are closed off to the customers. For a company that prides itself as being "honest," it would be nice for the customer to actually see the mechanics work on their car. Lube places have been known to rip off customers because the customer can't see what they are doing to the car. - It would be nice to place a "next service due" sticker on the windshield of the car after being serviced. That way, a customer knows when to bring their vehicle back to get serviced. Would be helpful, especially for those that do not keep track of their vehicle's millage after the last oil change. Would try again. I realize that this is a new business and there is always room for improvement.

I came in to Honest1 with a Check Engine light. It turned out that my gas vent valve had failed and needed to be replaced. So I grabbed a Water and waited as Greg, the master tech fixed the valve. When they were finishing up and checking the car, Greg noticed one of my tail lights were out and just fixed no charge. Great service and Great staff! Thanks Honest1

I was very excited to take one of my vehicles here after seeing the news story about a woman owned car shop and being given honest quotes. I called, briefly detailed what was going on and said we had gotten some outrageous quotes and wanted to see what their bid would be. I set an appointment and my husband drove the hour to the shop to have them check it out. That's when they decided to tell him it was $105 just for a diagnosis. If the point of this shop is because woman are tired of being misguided and treated differently then why would they not tell someone who calls in that there is a diagnostic fee? It makes sense to me that as a Woman, I don't know this is a typical practice. My husband was apologized to and told they are "learning and living". In my experience customer service goes a long way. In part of their learning curve and considering my husband just drove an hour, they could have comped the diagnostics and wrote it off as a learning curve and possibly gained us a loyal customer. Additionally, Jiffylube did not charge anything for diagnostics and Firestone charged $22 which tells me they are price gauging before they ever look at your car. I am disappointed in my experience as I was really looking forward to giving them my business. At the end they offered to put it on the rack and take a quick peek. By this point we were done and declined the offer and decided to stay somewhere close to home.

An incredible team of people to work with. Thanks!

Very personable service. They explain everything in simple terms and look out for their customers.

Excellent service and client attention. John was great!