Lewisville Auto Repair

Honest one should not be the name of this automotive repair shop because they are everything but honest.. let me tell you about the worst experience I've received had at a shop! I have a bmw that i take care of meticulously i do a lot of service to it at my home shop but since i was away out of the area i did not go to them, i walk in they take my info down the guy seemed pleasant they took my keys and i told them i was going to go grab a bite to eat. So i leave the shop snd i walk out into the parking lot (i never left i just didn't trust them enough) i see a tech pull my car in left my car in the bay for a while then maybe 15 minutes of not touching or going over the car he pops the hood and gets the car up in the air. He leaves again ! Im thinking he is getting tools to perform the oil change.. no he leaves for another 15-20 minutes comes back and lowers my car down.. at this point i think he has forgot to grab some info off the vehicle or something, but no he lowers the car down completely. Again i am confused he is messing with something under the hood i cant see what because im standing a little further pack than the parking spots but he shuts the hood and rolls the car out. GUESS WHAT HE DIDNT DO! MY OIL CHANGE THIS MAN LITERALLY HAD MY CAR IN THE AIR DROPPED IT TO MAKE IT SEEMED LIKE HE DID IT AND CLEANED OFF MY OIL FILTER HOUSING WHICH IS UP TOP DIRECTLY IN FRONT OF YOU WHEN YOU POP HE HOOD ! Ive never felt so disrespected in my life i feel like i have been cheated and swindled i was so mad that i had to calmly pay and walk out because if i didn't there would be an issue

The people were actually really nice they didn’t seem miserable to be at work which I always hate and it was surprisingly inexpensive I thought it was going to be expensive but it wasn’t and they were very punctual very quick I’m super happy and I will definitely go back and refer them to anybody else that lives near here

Did a complete check on my AC & identified the real Issue. The previous auto shop that I visited had recommended to change the entire AC Compressor that would have cost around 1000$.In the end it only cost me 180$. Thanks to the mechanics of Honest1 auto.The also provided timely updates on the status of the work being done.Great Place & No complains at all.

Serviced my personal truck and work car here. Staff is extremely friendly and gets you in and out quick. They offered drop off and pick up. They also have a great snack and drink selection for customers. Highly recommend.

Repair came in under the quoted amount. There was not any high pressure sales tactics during the process unlike the other competitors in the area.

Amazing experience! Dropped me off at my house while I waited and picked up me up when it was done! Fair prices too- I was also impressed with how Alan handled a disgruntled customer (scam artist) making threats at Alan and he remained calm and eventually after what was painful to listen too he somehow made the guy happy! That level of patience deserves a review- highly recommend this shop

Awesome place, the wait for oil change is good

Not a fan of having black fingerprints inside my car.

Best customer service ever!! Can't say enough. And honest, just like their name. I see them regularly, but there was a repair I needed and it was near Christmas time. The mechanic found me an affordable fix that would give me a few months before a major repair, so I could "spend money on presents". I was there w my toddler. Oh yes, their children's corner is awesome too!

I've taken my car to the Honest-1 location on Windhaven several times for oil changes. The time it took to complete was appropriate in the past. Location is clean and staff is always friendly and price is right. They always accurately recommended what needed to be taken care of ( oh I made sure they proved it to me ) Once they even filled my flat so I could make it to the tire station. So why give them a 1-star now? We'll I think the staff or outlook has changed...oh sure, they still smile (passive aggressively)... but read on... This time I wanted to get the 60K mile service. ( I think they should re-name the place to "We can honestly just do oil changes now") They mentioned they perform all car services except collision repair. They told me they could inspect the standard checklist and would let me know what repairs were required. So because I've had a decent experience with them in the past, I thought I could trust Honest-1 to do things they said they would do. Boy was I disappointed....see red flags below: - They did not open the hood of my car (hey car guys, how many things do you think they forgot to check?) - My tire pressure light is still on (no mention of that in the feedback ) - I already know my car is shaky when I brake (no mention of that in the feedback + plus I saw the only guy of color in back point out suspension or brakes to the manager - wow) - They did not ask if I wanted to perform tire rotation which is standard in 60K service - And the cherry on top, they did NOT replace my oil change sticker (I "honestly" don't think they performed the oil change at all) ! Oh and I got my car back after an hour and 15 minutes of barely doing any kind of inspection ( come on now - you guys have a direct view to the garage ) I shouldn't care what the reasons are for this type of change in service/heart by Honest-1 and should just stick to the facts but based on other negative reviews I think my intuition is right on. I did also feel the staff was being patronizing (hey assist manager guy, if I go and come back at an appointed time I save myself 30 mins - just be straightforward and tell me you don't do appointments). I personally believe what's happening is a subtle form of racism with passive aggressiveness (they are neglecting the actual problems with my car, or over / unnecessarily charging others). That's why you will see sporadic bad reviews with specific content on their performance that just doesn't seem right. That's ok though because in the end they are wasting their own potential talents/time/dignity . They might have gotten some of my $$/time but reviews are forever.